Support Services Overview

If you find yourself in need of assistance with a specific task within PFTrack, or if you have questions regarding the optimal usage of a particular component of the PFTrack interface, a wealth of additional resources has been made available to support you. These resources are designed to provide comprehensive guidance and help you maximize your efficiency and creativity when working with the software.

AI Assistant

Our AI Assistant functions as an integrated support engineer within the software. Accessible via the Help menu directly from the application, the AI Assistant is designed to be your initial resource for addressing inquiries. Our online AI Assistant will provide a resolution. This assistant is available to all Solo and Studio users.

Community Support Forum

The support community is available to anyone with an interest in using PFTrack. The public community forum serves as a valuable resource for all PFTrack users, providing a platform to engage with peers, pose inquiries, and exchange advice or workflows.

This support community is accessible at www.thepixelfarm.co.uk/group/pftrack-support-community or directly through the Help menu within PFTrack, and is open to anyone with an interest in utilizing the software.

Ticketed Support

Enterprise and Studio^* users are able to access the in-app Support Ticketing system, facilitating direct communication with The Pixel Farm's support team for personalized assistance. A key feature of the Support Tickets is user confidentiality, as the system utilizes Instant Messaging Technology based on Slack.

In-App User Support tickets provide direct access to The Pixel Farm's support team through private messaging and secure file upload. Users may request assistance with tracking challenging shots or seek general information on optimizing the use of specific toolsets within the application. Should an unexpected issue arise, a problem can be reported directly to our support team for resolution. The Support ticketing system is accessed directly in app via the Help menu.

* In-app support ticketing is an optional paid service for Studio accounts and is not accessible to Solo users. It is included with an active maintenance subscription or rental for enterprise products.

PFTrack Log File

PFTrack automatically generates a log file containing helpful information. This log file can be viewed within the app by clicking the Log button in the Toolbar.

Additionally, the log file is saved in your documents folder at pftrack.log.