PFTrack Solo Edition – Sales Terms

Please read these sales terms before you buy PFTrack Solo Edition. By buying, you agree to these terms and to the PFTrack Solo Edition End User Licence Agreement (EULA).

1. About These Terms

These terms are a contract between you (the customer) and The Pixel Farm Ltd (the company selling the software).

They cover your online purchases of PFTrack Solo Edition licences through your Solo account: weekly and monthly licences, and one permanent licence per account.

2. Try Before You Buy

PFTrack Solo Edition has "Demo Mode". Demo Mode is the full application with saving, export, and scripting switched off, and you can use it for as long as you like. You should use Demo Mode to check that the software works on your computer and is right for your needs before you buy.

When you buy a licence, you are asking us to supply it to you immediately. Because the licence is digital content supplied straight away, you accept that you lose any right to cancel the purchase once supply has begun.

All sales of PFTrack Solo Edition are final. Refunds will not be issued unless explicitly stated otherwise in a separate, written agreement with The Pixel Farm Ltd, or as required by applicable consumer protection laws.

3. What You Are Buying

You can buy PFTrack Solo Edition in three ways. All purchases are made from within the software.

  - 7-days - seven days of licenced use. Earns 10 tokens.

  - 30 days - thirty days of licenced use. Earns 50 tokens.

  - Own it now — a permanent licence with no expiry, for a one-off payment.

Every licence grants use of the PFTrack Solo Edition desktop software under the terms of the PFTrack Solo Edition EULA.

Tokens. Each week or month you buy earns tokens, which are recorded against your Solo account. When your tokens reach 300, we issue your permanent licence automatically and deduct 300 tokens. Tokens are earned with a purchase and are never sold; they have no cash or monetary value, cannot be exchanged for money, credit, or anything other than your permanent PFTrack Solo Edition licence, and cannot be transferred to another account or product. Tokens are not refundable, except that they are reversed if the purchase that earned them is refunded (see section 7). Our record of your tokens is final unless there is an obvious error. Your current token count is shown in the software.

One licence at a time. A weekly or monthly licence starts when it is activated and ends automatically when its period is up. You cannot buy your next week or month until the current one has ended, and licences do not renew automatically. When a licence ends, the software saves your open project as it is and asks whether you want to buy your next licence or continue in Demo Mode. Your saved project is stored on your computer, is tied to your Solo account, and can only be reopened under your Solo account once a licence is active. It cannot be transferred to or opened under any other account. We never receive or store your project data.

Buying outright. You can buy the permanent licence directly only if your account holds no tokens and has no licence active. Once you have bought a week or a month, you reach the permanent licence through tokens.

One permanent licence per account. Once you hold a permanent licence, whether bought outright or earned through tokens, no further weekly or monthly licences can be bought on that account.

PFTrack Solo Edition licences are not upgradable to the Studio or Enterprise editions. The Pixel Farm may, at its discretion, offer holders of a permanent licence terms for moving to another edition.

4. How to Order and Pay

You will pay online with a credit card, debit card, or another payment method chosen from those made available at checkout.

Different payment methods may be available in different geographic locations.

Payments are handled by Stripe, a secure payment provider. Your payment and contact details are managed and stored by Stripe, not The Pixel Farm.

5. Prices and Payment

Purchase is in British Pounds (GBP). Any local sales tax (such as VAT) will be added at checkout if required, based on your location.

You must pay the full amount, including any applicable taxes, at checkout before you get your licence.

We may change our prices at any time. A price change applies to purchases made after the change. It never affects tokens you have already earned, and the number of tokens needed for a permanent licence stays the same.

A receipt for your purchase is provided by Stripe and will be sent to your email address. It is your responsibility to provide a valid email address, and keep your receipt and email for future reference.

6. Getting Your Licence

After your payment is confirmed by Stripe, the software will tell you your licence is active. A weekly or monthly licence starts when it is activated and ends automatically when its period is up; when it ends, the software prompts you to buy your next licence or restarts into Demo Mode. If a purchase takes your tokens to 300 or more, your permanent licence is activated on the same restart.

7. Refunds and Payment Issues

If you have a question about your payment, contact The Pixel Farm's sales support service using the contact details provided in your receipt email.

All refund requests are handled by Stripe, not by The Pixel Farm.

If a payment is refunded, reversed, or the subject of a successful chargeback or dispute, the tokens earned by that payment are deducted from your account and the licence it paid for ends immediately. If a permanent licence has been issued through tokens and, after that deduction, your tokens at the time of issue would have been fewer than 300, the permanent licence is revoked and your previous token count restored. We will tell you by email if this happens.

8. Your Account

Tokens are kept for 18 months. Your tokens are kept for eighteen months from your most recent purchase of a week or a month, and every such purchase resets that period for all of your tokens. If you make no such purchase for eighteen months, your Solo account is deleted together with its tokens, without compensation, and any project the software saved when a licence ended will no longer be openable. We will email you at your registered address at least thirty days before this happens. This does not apply to an account that holds a permanent licence.

Unused accounts. If your Solo account holds no licence and no tokens and the software has not been used with it for sixty days, the account is deleted automatically. We will email you seven days before this happens. Records of your transactions are kept for as long as the law requires.

9. Which Law Applies

English law applies to these terms and your purchase. Any dispute will be handled by courts in England.

10. Changes to Sales Terms

The Pixel Farm reserves the right to modify these Sales Terms at any time. Any changes will be posted on The Pixel Farm's website and will be effective immediately upon posting. It is your responsibility to review these terms periodically.

11. This Agreement

By clicking "Buy" and completing your purchase:

  - You agree to these sales terms;

  - You confirm you have used PFTrack Solo Edition in Demo Mode and checked it is suitable for you;

  - You ask us to supply your licence immediately and accept that you lose the right to cancel once supply has begun;

  - You accept that tokens are earned, not bought, have no cash value, and can only be exchanged for a permanent PFTrack Solo Edition licence;

  - You accept the terms of the PFTrack Solo Edition EULA; and

  - You acknowledge that refunds and payment support are managed by Stripe.

 

Last updated: September 22nd 2026